Online ordering payment solutions from eCom Pay put your ordering website, phone orders and the counter on one account. Checkout is built for speed, regulars reorder in one tap with a saved card, and the whole day settles together the next working day, approved in 24 hours once your documents are in.
24 hrs
approval, once documents are in
150+
currencies processed
4.4
Trustpilot rating
2010
processing payments since
On this page Choosing a provider · The integration · Going live · See it working · Once you are live · FAQs
Ordering is impulse plus hunger, and every second of friction costs baskets. Three things decide whether the checkout keeps up.
Check your approval oddsAn ordering customer decides in seconds and abandons in fewer. Hosted fields that load fast, wallets like Apple Pay and Google Pay, and saved cards for regulars keep the distance between craving and confirmation as short as possible.
Ordering is a repeat business, and the checkout should know it. Tokenised saved cards turn the second order and every one after it into a one-tap affair, which is where ordering revenue quietly compounds.
Web orders, phone orders and the counter belong on one account with one settlement, so the end of a busy day is one report, not three systems and a calculator.
One account carrying every channel a food or ordering business runs.
Hosted payment fields inside your ordering flow, with Apple Pay and Google Pay for the mobile customers who make up most of ordering traffic.
Tokenisation vaults the card on the first order, so the Friday regular reorders with a saved card and just their CVV, faster than finding their wallet.
The virtual terminal takes phone orders with card details going straight into secure infrastructure, so collections and deliveries phoned in get the same clean treatment.
Add a card machine for walk-ins and the counter settles with the website, one account, one settlement, one report at close.
Risk rules tuned to genuine ordering patterns catch stolen cards without declining the big office order or the regular who moved house.
Every channel lands in one report with clear references, so cashing up is minutes and the accountant gets one tidy export.
Fair. So here is what UK merchants say after switching to eCom Pay, in their own words.
It was such a pleasure working with eCom Pay for my company, very straightforward to set up and the team were so helpful. No hidden fees, cost efficient, and from using other platforms before I can say this has been the best so far.
Verified merchantvia Trustpilot
We found eCom Pay to be a simple, efficient payment system to integrate, with a lot of support behind it. Would recommend them over competitors who charge far too much.
Verified merchantvia Trustpilot
Great customer service from eCom Pay. Needed a card reader for my business, they had me set up fast and gave me better rates than the last company. Highly recommend.
Verified merchantvia Trustpilot
Super impressed with eCom Pay. The transaction fees are competitive, and I love that my customers have multiple payment options, which has noticeably improved my sales.
Verified merchantvia Trustpilot
Good service from eCom Pay. The card machines are reliable and easy to use. I like that there are no hidden fees and everything is explained upfront.
Verified merchantvia Trustpilot
Would highly recommend. Easy, simple, and always answers when I need help. The best payment gateway I have come across, with a wide variety of packages available.
Verified merchantvia Trustpilot
The application is the start, not the product. This is what running your payments with eCom Pay actually looks like, week to week.
Available 24/7 by phone, WhatsApp or email. One person who knows your setup, for questions, rate reviews and new features.
Whether orders come through your own website or an ordering system, the payment routes fit around it, with our team handling the wiring.
Friday and Saturday volume is written into the account at underwriting, so the rush is expected trading, not a flag.
Start with the website and add phone orders, a counter terminal or table service later, all joining the same account and settlement.
Cards, Apple Pay and Google Pay at minimum, because ordering traffic is overwhelmingly mobile and wallets are the fastest checkout on a phone. Add tokenised saved cards for regulars and the second order onward becomes a one-tap affair.
Yes, through tokenisation. The card vaults securely on the first order and regulars reorder with a saved card and just their CVV. In a repeat business like ordering, this is the single biggest conversion improvement available.
Yes. The virtual terminal takes phone orders securely from any browser, and everything settles with the website orders in one report, so collections phoned in reconcile alongside everything else.
Yes. A card machine for walk-ins or a portable terminal for tables joins the same account, and our hospitality setup covers tips, splits and table service in full.
The next working day, including the weekend rush, so Saturday night’s orders are in the bank funding Monday’s prep.
Approval takes 24 hours once your documents are in, and the checkout and channels are wired and tested at onboarding, so most ordering businesses go live within days.
Written by the eCom Pay team. Reviewed August 2026. Last updated August 2026.
Fast checkout, one-tap reorders and the whole day settling the next working day, approved in 24 hours once your documents are in.
Running a restaurant or takeaway? See hospitality payments in full, or explore all online payment solutions.