About these terms
This website is operated by E Commerce Professionals Ltd, trading as eCom Pay, a company registered in England and Wales under company number 12563051, with its registered office at 1-2 Bunyan Road, Hitchin, Hertfordshire SG5 1QG. By using this website you agree to these terms of use. If you do not agree with them, please do not use the site. Our privacy policy explains how we handle personal information and forms part of these terms.
What this website is for
This website provides information about our payment processing services and a way to enquire about or apply for them. The content is general information about our services and the payments industry, and it is not financial, legal or professional advice for your specific circumstances. Payment services themselves are provided under separate agreements, and where anything on this site differs from the terms of a signed agreement, the signed agreement applies.
Applications and eligibility
Submitting an enquiry or application through this website does not itself create an account or guarantee approval. All applications are subject to underwriting and to the approval of the relevant acquiring and banking partners. Statements about approval times describe our standard process and depend on receiving the required documents. You agree that information you submit in an enquiry or application is accurate to the best of your knowledge.
Acceptable use
You agree to use this website lawfully and not to misuse it. That includes not attempting to gain unauthorised access to the site or its systems, not introducing malicious code, not scraping or harvesting content or data at scale, not submitting false or fraudulent enquiries, and not using the site in any way that could damage or impair it for others.
Intellectual property
The content of this website, including text, design, graphics and logos, belongs to E Commerce Professionals Ltd or its licensors and is protected by intellectual property law. You may view, download and print pages for your own business evaluation of our services. You may not otherwise reproduce, republish or commercially exploit site content without our written permission. Third party names and platform trademarks mentioned on the site belong to their respective owners and are used to describe compatibility and services.
Accuracy of information
We work to keep the information on this site accurate and current, and details such as product features and service descriptions may change as our services develop. The site is provided on an as available basis, and while we aim for it to be accessible at all times, we do not guarantee uninterrupted availability.
Links to other websites
Where this site links to external websites, including review platforms and partner documentation, those sites are outside our control and have their own terms and policies. A link does not amount to an endorsement of everything found on the destination site.
Liability
Nothing in these terms excludes or limits liability that cannot be excluded or limited under English law, including liability for death or personal injury caused by negligence or for fraud. Subject to that, we are not liable for loss or damage arising from reliance on general information published on this website or from circumstances outside our reasonable control. Liability in connection with payment services themselves is dealt with in the applicable service agreement.
Changes to these terms
We may update these terms from time to time, and the current version will always be published on this page with a revised date. Your continued use of the site after a change takes effect constitutes acceptance of the updated terms.
Governing law and contact
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction over any dispute relating to them. Questions about these terms can be sent to E Commerce Professionals Ltd, 1-2 Bunyan Road, Hitchin, Hertfordshire SG5 1QG, or raised by phone on 0345 548 0072.