Who we are
eCom Pay is a trading name of E Commerce Professionals Ltd, a company registered in England and Wales under company number 12563051, with its registered office at 1-2 Bunyan Road, Hitchin, Hertfordshire SG5 1QG. We are registered with the Information Commissioner’s Office as a data controller. This policy explains what personal information we collect through this website, why we collect it, and the rights you have over it.
The information we collect
When you use our enquiry forms, eligibility checker or application forms, we collect the information you choose to give us. This typically includes your name, email address, phone number, business name, the industry you trade in and details about your payment processing needs. If you contact us by phone or email, we keep a record of that correspondence. Like most websites, our hosting also records standard technical information such as IP addresses and browser types in server logs, used for security and to keep the site running properly.
How we use your information
We use the information you give us to respond to your enquiry, to assess and process applications for payment services, to provide and manage those services, and to meet our legal and regulatory obligations. Where you have asked us about our services, we may contact you about your enquiry and related services we believe are relevant to it. We do not sell your personal information.
Our lawful bases
We process personal information where it is necessary to take steps you have requested before entering a contract, such as assessing an application, where it is necessary for the performance of a contract with you, where we have a legal obligation, and where we have a legitimate interest in running and promoting our business in ways you would reasonably expect. Where we rely on consent, you can withdraw it at any time.
Who we share it with
Form submissions on this website are delivered to us through Web3Forms, which processes the contents of your submission for the purpose of delivering it to us. If you apply for payment services, we share relevant application information with the acquiring and banking partners involved in underwriting and providing your account, and with fraud prevention and identity verification services where required. We may also share information where the law requires it. We do not share your information with third parties for their own marketing.
Third party services on this site
This website loads the Manrope typeface from Google Fonts, which means your browser requests the font files from Google and Google receives standard technical information such as your IP address as part of serving them. Links to external sites, including our reviews on Trustpilot, are governed by those sites’ own privacy policies once you follow them.
Cookies
This website does not set marketing or advertising cookies. WordPress, the platform the site runs on, may set strictly necessary cookies for core functionality, such as remembering form interactions during your visit. If we introduce analytics or other tools that use cookies, this policy and our cookie information will be updated first.
How long we keep it
We keep enquiry information for as long as needed to deal with your enquiry and for a reasonable period afterwards in case you return to us. Application and account information is kept for the duration of our relationship and afterwards for as long as our legal and regulatory obligations require. When information is no longer needed, it is securely deleted.
Your rights
Under UK data protection law you have the right to ask for a copy of the personal information we hold about you, to have inaccurate information corrected, to have information erased in certain circumstances, to restrict or object to certain processing, and to data portability where it applies. To exercise any of these rights, contact us using the details below. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk if you are unhappy with how we have handled your information.
Security
We take appropriate technical and organisational measures to protect personal information against loss, misuse and unauthorised access. Card payments arranged through our services are processed within secure payment infrastructure, and full card numbers are not stored on this website.
Contact us
For anything relating to this policy or your personal information, contact E Commerce Professionals Ltd at 1-2 Bunyan Road, Hitchin, Hertfordshire SG5 1QG, or call 0345 548 0072. If we update this policy, the new version will be published on this page with a revised date.