Welcome to eCom Pay’s Privacy Policy. This Privacy Policy explains how E Commerce Professionals Limited (“eCom Pay”, “we”, “us”, or “our”), operating as www.ecompay.co.uk, collects, uses, shares, and protects your personal information.
eCom Pay is a trading name of E Commerce Professionals Limited, registered in England & Wales with Registration Number: 12563051.
We are committed to protecting your privacy and ensuring the security of your personal information. Please read this Privacy Policy carefully to understand our practices regarding your personal data.
We may collect the following types of information:
We use your information for the following purposes:
We process your personal data on the following legal grounds:
Our website uses cookies and similar technologies to distinguish you from other users. This helps us provide you with a better experience and allows us to improve our site.
Cookies are small text files that are placed on your device when you visit a website. We use the following types of cookies:
You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
We may share your personal information with:
Third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
Partners with whom we offer co-branded services or engage in joint marketing activities.
Law enforcement agencies, regulatory bodies, or other third parties when we believe disclosure is necessary to comply with legal obligations, protect our rights, or prevent fraud and abuse.
In connection with a corporate transaction, such as a merger, acquisition, or sale of assets.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.
Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from those of your country.
We have implemented appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy when transferred internationally, including the use of Standard Contractual Clauses approved by the European Commission.
We have implemented appropriate security measures to protect your personal information from accidental loss, unauthorized access, use, alteration, and disclosure. We limit access to your personal information to those employees, agents, contractors, and other third parties who have a business need to know.
We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
We will only retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, as well as applicable legal requirements.
Depending on your location, you may have the following rights regarding your personal information:
To exercise any of these rights, please contact us using the details provided at the end of this Privacy Policy. Please note that we may need to verify your identity before responding to such requests.
Our services are not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can delete the information.
We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make.
You can see when this Privacy Policy was last updated by checking the “Last Updated” date at the bottom of this page.
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
If you have specific questions about your personal data or wish to make a complaint, you can contact our Data Protection Officer at info@ecompay.co.uk.
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.
Last Updated: April 28, 2025