Healthcare payment solutions from eCom Pay give private clinics and practices payments that match their standards. Appointment deposits by secure link, treatment plans collected by instalment, discreet billing patients recognise, and takings landing the next working day, approved in 24 hours once your documents are in.
24 hrs
approval, once documents are in
150+
currencies processed
4.4
Trustpilot rating
2010
processing payments since
On this page Why this sector is different · The setup · How it works · What underwriters look for · Staying protected · FAQs
A practice’s payments carry its reputation into the patient’s bank statement. Healthcare payment solutions should be as discreet, reliable and professionally run as the appointment itself.
Check your approval oddsAn empty chair is unrecoverable revenue and a wasted clinical slot. Appointment deposits taken by secure link at booking change the no-show economics, politely and automatically.
Larger courses of treatment are easier for patients to say yes to when the cost spreads over the course. Instalments collected automatically against a securely stored card make the plan workable for both sides.
Patients expect billing that is recognisable to them and discreet to everyone else, and practices need records that reconcile cleanly for accounting. The right setup delivers both by design.
Every application is reviewed by people who understand appointment-led businesses, and the account carries the routes a practice actually uses.
A secure Pay by Link goes out with the booking confirmation, the patient pays the deposit in a tap, and the appointment holds with clear terms attached.
Recurring billing spreads a course of treatment over agreed instalments, collected automatically with reminders on record and smart retries on failures.
A card terminal at reception takes payment after the appointment, and the virtual terminal handles payments over the phone, all on one account.
Tokenisation keeps stored patient cards as secure tokens off your systems entirely, so follow-up charges are simple and your data risk stays minimal.
Statement descriptors are set to the practice name patients know, which keeps queries rare and the rare dispute short.
Every payment lands with clear references in one exportable report, matching cleanly against your practice management exports.
Fair. So here is what UK merchants say after switching to eCom Pay, in their own words.
It was such a pleasure working with eCom Pay for my company, very straightforward to set up and the team were so helpful. No hidden fees, cost efficient, and from using other platforms before I can say this has been the best so far.
Verified merchantvia Trustpilot
We found eCom Pay to be a simple, efficient payment system to integrate, with a lot of support behind it. Would recommend them over competitors who charge far too much.
Verified merchantvia Trustpilot
Great customer service from eCom Pay. Needed a card reader for my business, they had me set up fast and gave me better rates than the last company. Highly recommend.
Verified merchantvia Trustpilot
Super impressed with eCom Pay. The transaction fees are competitive, and I love that my customers have multiple payment options, which has noticeably improved my sales.
Verified merchantvia Trustpilot
Good service from eCom Pay. The card machines are reliable and easy to use. I like that there are no hidden fees and everything is explained upfront.
Verified merchantvia Trustpilot
Would highly recommend. Easy, simple, and always answers when I need help. The best payment gateway I have come across, with a wide variety of packages available.
Verified merchantvia Trustpilot
Practice applications are among the most straightforward we process. Three things cover most of it, and your specialist walks you through each one.
Start your applicationCompany or partnership details and any professional registrations, which read as exactly the credibility they are. Paperwork an established practice already holds.
Typical appointment values, treatment plan volumes and how much currently arrives by card. Rates are agreed against your real numbers.
Your practice bank details, so next working day settlement has somewhere to go. That is genuinely most of it, and approval takes 24 hours once your documents are in.
From booking to final instalment, each step has a clean payment route.
The confirmation carries a secure deposit link, paid in a tap, and the appointment holds with terms attached.
The balance settles at the front desk terminal in seconds, or over the phone through the virtual terminal for remote consultations.
Larger courses spread over agreed instalments, collected automatically against the stored card, with every collection on record.
Every payment reconciles against the patient and the appointment through clean references, keeping practice accounting tidy.
Running an online pharmacy alongside a practice? That has a dedicated setup, see payments for online pharmacies.
Deposit links at booking, a front desk terminal for appointments, a virtual terminal for the phone and instalment collection for treatment plans, all on one account with next working day settlement. eCom Pay configures the mix around how your diary actually runs.
Yes, by Pay by Link. A secure payment link goes with the booking confirmation, the patient pays in a tap with clear terms attached, and the appointment holds. Practices typically see no-shows ease within weeks.
The course cost spreads over agreed instalments collected automatically against a securely stored card, with reminders on record and smart retries on failures, so neither the patient nor the front desk has to remember a thing.
Card details are captured into secure hosted infrastructure and stored as tokens, never on your practice systems, which keeps your data risk minimal and your PCI DSS workload small.
The practice name patients recognise, set at onboarding. Recognisable, discreet billing keeps queries rare and any dispute short.
Approval takes 24 hours once your documents are in, and the routes, links, instalments and the front desk terminal, are configured at onboarding, typically live within the week.
Written by the eCom Pay team. Reviewed August 2026. Last updated August 2026.
Deposits that hold the diary, plans that collect themselves and takings landing the next working day, approved in 24 hours once your documents are in.
Browse the industries hub, see Pay by Link or recurring payments in full.