Samantha West
Pharmacy and Healthcare Payments Specialist, eCom Pay
Samantha spent five years in the pharmaceutical industry before moving into payments, including time behind a pharmacy counter. She now underwrites and supports online pharmacies and healthcare merchants at eCom Pay, bringing first hand experience of dispensing, prescription handling and pharmacy compliance to every application.
What Samantha covers
Service pages Samantha is responsible for
Online pharmacy payment gateway UK
Secure your online pharmacy merchant account with GPhC and MHRA aware onboarding. Dedicated risk analysts and next day settlement. Apply now.
Read the pagePharmacy payments after a Stripe decline
If Stripe has declined your online pharmacy, eCom Pay underwrites the sector directly, with GPhC and MHRA aware onboarding and next working day settlement.…
Read the pagePharmacy card payments after a frozen account
If your pharmacy merchant account has been frozen, eCom Pay underwrites the sector up front so there are no surprise freezes, with a dedicated…
Read the pageHealthcare payments
Payment solutions for private clinics and practices, deposits by secure link, treatment plans by instalment and next working day settlement.
Read the pageCBD payment gateway
CBD merchant accounts with lab report aware underwriting, next working day settlement and approval in 24 hours once documents are in. Start your application.
Read the pageNutraceutical payment gateway
Get reliable card processing for supplements and nutraceuticals. Transparent subscription billing, experienced underwriting and next working day settlement.
Read the pageGuides by Samantha
Should online pharmacies be called high risk at all?
A GPhC registered pharmacy is one of the most regulated businesses that will ever take a card payment. So why does the high risk…
20 October 2026
Read the guideClinic deposits and no-show fees, how private clinics take them
Missed appointments cost private clinics more than most of them realise. Deposits taken by link at booking are the simplest fix.
20 October 2026
Read the guideWhy pharmacy merchant accounts get frozen and how to stop it happening
The five reasons an online pharmacy merchant account gets frozen or closed, what each one looks like from the inside, and how a properly…
20 October 2026
Read the guideHow online pharmacies choose a payment processor
What a UK online pharmacy should look for in a payment processor, and how to avoid the decline, the freeze and the slow settlement…
20 October 2026
Read the guideTalk to Samantha about your application
Tell us about the business and a UK specialist comes back the same working day. Approved in 24 hours once your documents are in, no setup fee to apply.