The reviews below are from real merchants on Trustpilot, and the case studies behind them show the working. Read both, then judge us the same way, on what actually happens after approval.
Fair. So here is what UK merchants say after switching to eCom Pay, in their own words.
It was such a pleasure working with eCom Pay for my company, very straightforward to set up and the team were so helpful. No hidden fees, cost efficient, and from using other platforms before I can say this has been the best so far.
Verified merchantvia Trustpilot
We found eCom Pay to be a simple, efficient payment system to integrate, with a lot of support behind it. Would recommend them over competitors who charge far too much.
Verified merchantvia Trustpilot
Great customer service from eCom Pay. Needed a card reader for my business, they had me set up fast and gave me better rates than the last company. Highly recommend.
Verified merchantvia Trustpilot
Super impressed with eCom Pay. The transaction fees are competitive, and I love that my customers have multiple payment options, which has noticeably improved my sales.
Verified merchantvia Trustpilot
Good service from eCom Pay. The card machines are reliable and easy to use. I like that there are no hidden fees and everything is explained upfront.
Verified merchantvia Trustpilot
Would highly recommend. Easy, simple, and always answers when I need help. The best payment gateway I have come across, with a wide variety of packages available.
Verified merchantvia Trustpilot
24 hrs
approval, once documents are in
150+
currencies processed
4.4
Trustpilot rating
2010
processing payments since
Trustpilot stars are one thing. Here is what changed for businesses in your position.
A vape and e-liquid retailer had been turned away across the board and hit with frozen funds. We placed them with specialist acquiring that understands the sector and got them processing again, safely.
Read the case study
Delicious Desserts was stuck with delayed Stripe settlements and long payout waits that strained cash flow. We moved them to next working day settlement so the money lands when they need it.
Read the case study
Find A Part came to us after a difficult run with previous setups. With eCom Pay they trade at over £1m a year with no holds, plus full chargeback support and handling.
Read the case study
River Spice in Portsmouth was paying high fees to Teya with no contract machine provided. We halved their rates, supplied the terminal and switched them to next day settlement.
Read the case study
YourMedical, an online pharmacy, was hit with unfair chargebacks, delayed settlements and constant card declines. We moved them to next working day settlement and improved checkout conversion with tuned risk rules.
Read the case study
Interair Holidays, a global travel agency, faced Stripe freezes, no chargeback support, delayed settlements and rolling reserves. We gave them specialist travel acquiring with real dispute support and money that lands on time.
Read the case studyExperienced underwriters process your application and guide you step by step, approved in 24 hours once your documents are in, settled the next working day.
Read the full case studies, or every review on Trustpilot.