Off freezes and rolling reserves, onto specialist travel acquiring
Interair Holidays, a global travel agency, came to eCom Pay with frozen funds, rolling reserves and delayed settlements weighing on every booking. Specialist travel acquiring, processed by experienced underwriters who understand the sector, replaced all of it with real dispute support and money that lands the next working day.
24 hrs
approval, once documents are in
150+
currencies processed
4.4
Trustpilot rating
2010
processing payments since
Where they were when they came to us
Every case study starts the same way, with a good business and a payment setup that no longer fits it. This is what the picture looked like on day one.
Funds frozen at the worst moments
Travel means high transaction values and a gap between booking and departure, and automated risk systems respond to both by freezing money. Funds locking up mid season left the agency paying airlines and hotels while its own takings sat out of reach.
Rolling reserves holding growth back
A rolling reserve held back a slice of every sale, so the busier the agency got, the more of its own money it could not touch. Working capital that should have funded growth sat idle instead.
Disputes with no one in their corner
Cancellations, schedule changes and no-shows generate disputes in travel whatever the agency does. Facing every chargeback alone, with no support and slow settlements underneath, made each dispute cost twice.
How the application was processed and placed
Experienced underwriters reviewed the business properly, shaped the account around how it actually trades and placed it on specialist acquiring. Step by step, this is what changed.
Underwritten by people who know travel
Experienced underwriters reviewed the agency the way travel deserves, booking windows, supplier relationships, protection arrangements and the real dispute picture, and processed the application on the evidence.
Placed on specialist travel acquiring
The account was placed on specialist acquiring that understands forward delivery, so the gap between booking and departure is priced in from day one rather than punished later.
Reserves and freezes designed out
Because the risk was understood and underwritten up front, the account runs without rolling reserves and without surprise freezes. What was agreed at approval is how it behaves in peak season.
Real dispute support switched on
Chargebacks now run through proper dispute handling, evidence, representment and prevention, with a team that knows what wins travel cases standing behind every one.
Where they are now
- Working capital back to workno rolling reserve holding back a slice of every booking
- Peak season without the fearno surprise freezes, because the sector was underwritten properly up front
- Disputes with backupreal chargeback support fighting travel cases with the right evidence
- Money that lands on timenext working day settlement, even on high value bookings
Bookings processed ✓
Rolling reserve none
Dispute support engaged ✓
Settlement next working day ✓
Status boarding
More merchants, more results
Turned away across the board, then set up properly
A vape and e-liquid retailer had been turned away across the board and hit with frozen funds. Specialist acquiring that understands the sector got them processing again, safely.
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Off slow payouts onto next day settlement
Delicious Desserts was stuck with delayed settlements that strained cash flow. Next working day settlement means the money now lands when they need it.
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From serial account freezes to £1m+ with no holds
Find A Part came to us after a difficult run with previous setups. With eCom Pay they trade at over £1m a year with no holds, plus full chargeback support.
Read the case studyWritten by the eCom Pay team. Reviewed August 2026. Last updated August 2026.
Travel payments, underwritten by people who understand travel
Experienced underwriters process your application with the booking window priced in from day one, approved in 24 hours once your documents are in.
In travel or another specialist sector? Explore high risk payment solutions or read the guide on minimising chargebacks.