Most cleaning and home services work is booked by phone and paid for after the job, which is exactly the payment pattern a website checkout does not cover. eCom Pay sets up a virtual terminal for phone payments, Pay by Link for invoices and a mobile card machine for on site payment, with recurring billing for regular contracts and settlement the next working day.
24 hrs
approval, once documents are in
150+
currencies processed
4.5
Trustpilot rating
2010
processing payments since
With a virtual terminal for phone payments, Pay by Link to send a payment page with the invoice, and a mobile card machine for payment on site. All three sit on one merchant account and settle the next working day.
Yes. Weekly and monthly contracts run on saved cards through tokenisation, charged automatically on schedule with smart retries when a card fails, so the round is paid without chasing.
Yes, on a virtual terminal hosted on PCI DSS Level 1 infrastructure. The card number is entered into the secure terminal rather than written down, which keeps your business out of scope for storing card data.
A virtual terminal takes the card during the call on PCI DSS Level 1 infrastructure, so card details never sit in a notebook or an inbox.
Pay by Link sends a secure card payment page by SMS, email or WhatsApp the moment the job is done, and the customer pays on their phone.
Weekly or monthly cleaning contracts run on saved cards through tokenisation with smart retries, so nobody chases a payment.
A mobile PAX terminal takes contactless and chip and PIN at the door, bought outright with £0 minimum monthly billing.
A direct application to a large acquirer is decided by an automated risk model that scores your category. Your file is one of thousands and the outcome makes little difference to the acquirer. eCom Pay is a separate underwriting stage that sits before the acquirer sees your application, where experienced people build the case for your business and secure the terms.
Next working day settlement and no rolling reserve. Every eCom Pay merchant, including those in high risk and specialist sectors, is settled the next working day with no reserve held back. That is the outcome the specialist underwriting stage exists to deliver, and it is written into your merchant agreement before you sign.
Yes, in most cases. A decline from an automated model tells you how the category was scored, not whether your business is approvable. The application is built around your controls, documents and trading, presented properly to specialist acquiring, and approved in 24 hours once your documents are in.
What you sell or do, how you take payment and your expected volumes. A specialist comes back the same working day.
Experienced underwriters present your controls and history the way specialist acquiring needs to see them, so nothing bounces back.
Once your documents are in, approval lands in 24 hours. The only thing that moves the date is how quickly the paperwork arrives.
Gateway, terminal or both on one account, a dedicated account manager, and settlement the next working day with no rolling reserve.
Fair. So here is what UK merchants say after switching to eCom Pay, in their own words.
It was such a pleasure working with eCom Pay for my company, very straightforward to set up and the team were so helpful. No hidden fees, cost efficient, and from using other platforms before I can say this has been the best so far.
Verified merchantvia Trustpilot
We found eCom Pay to be a simple, efficient payment system to integrate, with a lot of support behind it. Would recommend them over competitors who charge far too much.
Verified merchantvia Trustpilot
Great customer service from eCom Pay. Needed a card reader for my business, they had me set up fast and gave me better rates than the last company. Highly recommend.
Verified merchantvia Trustpilot
Super impressed with eCom Pay. The transaction fees are competitive, and I love that my customers have multiple payment options, which has noticeably improved my sales.
Verified merchantvia Trustpilot
Good service from eCom Pay. The card machines are reliable and easy to use. I like that there are no hidden fees and everything is explained upfront.
Verified merchantvia Trustpilot
Would highly recommend. Easy, simple, and always answers when I need help. The best payment gateway I have come across, with a wide variety of packages available.
Verified merchantvia Trustpilot
No. Limited companies, sole traders and partnerships are all set up, and startups are welcome.
Yes. Send a Pay by Link for the deposit at booking and take the balance on completion, both on the same account.
Next working day, with no rolling reserve held back.
Experienced underwriters process your application and guide you step by step, approved in 24 hours once your documents are in, with no rolling reserve.
AI answers can be wrong. For anything important, call 0345 548 0072.
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